RefundRequestReasonInput
Version 2024-11-01
Important
The Buy with Prime API is offered as a preview and might change as we receive feedback and iterate on the interfaces. We are sharing this early documentation to help you learn about the Buy with Prime API as we write and iterate on the content.
Overview
Represents the possible reasons for a requesting a refund.
Values
| Enum Value | Description |
|---|---|
| BILLING_ERROR | There was a billing error, such as an overcharge, undercharge, or incorrect tax. |
| CANCELLED_ORDER | The item was cancelled by the shopper or is unfulfillable. |
| CUSTOMER_NOT_SATISFIED_WITH_SERVICE | The customer is not satisfied with the service. |
| DAMAGED_DEFECTIVE_ITEM | The item received by the customer was damaged or defective. |
| DELIVERED_NOT_RECEIVED | Item was delivered, but the customer says they did not receive it. |
| DELIVERY_ISSUES | There were delivery issues, such as the delivery being rejected by the shopper, problems with the address, or problems with the shipping. |
| EXPIRATION_DATE_PROBLEM | The item received by the customer has an expiration date problem. |
| FOOD_SAFETY_ISSUE | There is a food safety issue with the item. |
| ITEM_MISSING | One or more items from the order are missing. |
| LOST_IN_TRANSIT | The item was lost in transit, but the promised delivery date has not yet passed. |
| NOT_DELIVERED | Item was not delivered to the customer. |
| OTHERS | This includes exceptional cases, such as when the customer was not able to return the item due to personal issues, the customer entered the wrong shipping address, or the customer returned the item to the merchant etc. |
| RECEIVED_ITEM_TOO_LATE | The customer received the item too late. |
| RETURN_DROPPED_OFF_PICKED_UP | The customer's return was successfully dropped off or picked up. |
| RETURN_NO_SCAN | The customer's return has not been scanned by the carrier, and the refund date has passed. |
| RETURN_RECEIVED | The customer's return was received at the fulfillment center and grading is complete. |
| RETURN_RELATED_ERROR | There was an error with the customer's return, such as being charged a restocking fee or return shipping fees. |
| WRONG_ITEM_RECEIVED | The customer received the wrong item. |
Updated 2 days ago