RefundStatusReasonInput
Version 2024-11-01
Important
The Buy with Prime API is offered as a preview and might change as we receive feedback and iterate on the interfaces. We are sharing this early documentation to help you learn about the Buy with Prime API as we write and iterate on the content.
Overview
Represents the possible reasons for the status of a refund request.
Values
| Enum Value | Description |
|---|---|
| EXCESSIVE_RETURNS | The shopper has a history of excessive returns. |
| FAILURE_TO_PROVIDE_PROOF_OF_PURCHASE | The shopper failed to provide evidence of their purchase (e.g., order number or receipt). |
| FRAUDULENT_RETURN_ATTEMPT | The shopper attempted to manipulate the return process dishonestly. |
| ITEM_NOT_RETURNED_IN_ORIGINAL_CONDITION | The returned item is damaged or altered from its original state. |
| MISSING_ORIGINAL_PACKAGING | The product was not returned in its original packaging. |
| MISSING_RECEIPT_OR_PROOF_OF_PURCHASE | The shopper did not provide a receipt or proof of purchase. |
| NON_REFUNDABLE_SHIPPING_FEES | The shipping fees are non-refundable. |
| NON_RETURNABLE_ITEMS | The item is non-returnable (e.g., perishables, personalized products). |
| OTHERS | The default reason code in case the merchant does not want to update or has other reasons. |
| PARTIALLY_DECLINED | The refund request was partially declined, with some line items receiving a refund and others being declined. |
| REFUND_ALREADY_PROCESSED | A refund has already been issued for the same order or item. |
| REFUND_VIOLATION | The return violates the platform's refund policy in some way. |
| RETURN_NOT_AUTHORIZED | The return request was denied because it failed to meet the return criteria (e.g., missing return authorization code or exceeding the allowed return window). |
| RETURN_WINDOW_EXPIRED | The return request was made after the allowed return period. |
| USED_OR_DAMAGED_ITEM | The returned item shows signs of use or damage. |
Updated 2 days ago