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Buy with Prime API is now available for early access

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The PACKAGE_DELIVERED event is published when one or more items were delivered to their destination. Typically, this event means that the shopper has received some or all items that they ordered.

This event was previously called DELIVERY_COMPLETED.

The following examples are ways that you might use this event:

• To enable customer service agents to see that an item was delivered, so that they can give the customer accurate information if the customer reaches out by phone or email.
• To enable developers to update their order management system and all of the downstream systems. Examples of downstream systems are analytics and reporting on business performance, accounting for remitting taxes, customer service agents helping customers who reach out, and so on.

Required permission

To subscribe to this event, your API credentials must have at least Read Order permission. You choose permissions when you generate your API credentials. For details, see Authenticate to the Buy with Prime API.

Schema

{
    "idempotencyKey":"example-idempotency-key",
    "eventDescriptor": "PACKAGE_DELIVERED",
    "resources": [
        "businessProduct/business-product-id/order/order-id/delivery/delivery-id"
    ],
    "eventId":"example-event-id",
    "apiVersion": "2024-11-01",
    "subscriptionId": "example-subscription-id",
    "eventTime":"2025-01-20T12:34:56Z",
    "data": {}
}

{
    "version": "0",
    "id": "example-event-id",
    "detail-type": "PACKAGE_DELIVERED",
    "source": "aws.partner/buywithprime/partner-event-source-name",
    "account": "example-aws-account-id",
    "time": "2025-01-20T12:34:56Z",
    "region": "us-east-1",
    "resources": [
        "businessProduct/business-product-id/order/order-id/delivery/delivery-id"
    ], 
    "detail": {
        "idempotencyKey":"example-idempotency-key",
        "eventDescriptor": "PACKAGE_DELIVERED",
        "resources": [
            "businessProduct/business-product-id/order/order-id/delivery/delivery-id"
        ],
        "eventId":"example-event-id",
        "apiVersion": "2024-11-01",
        "subscriptionId": "example-subscription-id",
        "eventTime":"2025-01-20T12:34:56Z",
        "data": {}
    }
}

Fields

Detail fields

Handling the event

When you receive this event, you typically query the order to fetch the delivery information for all line items in the order. Take the following steps:

1. Parse the resources array of the event to get the order ID and delivery ID.
2. Using the order ID that you found in the resources array in the previous step, make an API call to the order query. For examples of how to perform this query, see Query a Buy with Prime Order.
3. In the response, navigate to the lineItems.packageInformation.details array and find the element with the delivery ID that you found in the resources array of the event in step 1. There, you will find the details of delivery and a set of products delivered together to the customer. Several lines items can have the same delivery ID.
   Note: Depending on the moment that you call the Buy with Prime API with respect to delivery progress, the value of the state attribute in the delivery details is either IN_TRANSIT, CANCELLED, or DELIVERED. For more information, see PACKAGE_DELIVERY_IN_TRANSIT and PACKAGE_DELIVERY_CANCELLED.

Related topics

• Subscribe to Events
• Event Types
• Steps to Subscribe to Buy with Prime Events