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RETURN_PACKAGE_DELIVERY_FAILED

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The RETURN_PACKAGE_DELIVERY_FAILED event is published when a returned Buy with Prime item failed to be delivered to the fulfillment center.

This event was previously called RETURN_DELIVERY_FAILED.

Required permission

To subscribe to this event, your API credentials must have at least Read Order permission. You choose permissions when you generate your API credentials. For details, see Authenticate to the Buy with Prime API.

Schema

Schema for webhook destinations 
{
    "idempotencyKey":"example-idempotency-key",
    "eventDescriptor": "RETURN_PACKAGE_DELIVERY_FAILED",
    "resources": [
        "businessProduct/business-product-id/order/order-id/return/return-id"
    ],
    "eventId":"example-event-id",
    "apiVersion": "2024-11-01",
    "subscriptionId": "example-subscription-id",
    "eventTime":"2025-01-20T12:34:56Z",
    "data": {}
}
Schema for Amazon EventBridge destinations 
{
    "version": "0",
    "id": "example-event-id",
    "detail-type": "RETURN_PACKAGE_DELIVERY_FAILED",
    "source": "aws.partner/buywithprime/partner-event-source-name",
    "account": "example-aws-account-id",
    "time": "2025-01-20T12:34:56Z",
    "region": "us-east-1",
    "resources": [
        "businessProduct/business-product-id/order/order-id/return/return-id"
    ], 
    "detail": {
        "idempotencyKey":"example-idempotency-key",
        "eventDescriptor": "RETURN_PACKAGE_DELIVERY_FAILED",
        "resources": [
            "businessProduct/business-product-id/order/order-id/return/return-id"
        ],
        "eventId":"example-event-id",
        "apiVersion": "2024-11-01",
        "subscriptionId": "example-subscription-id",
        "eventTime":"2025-01-20T12:34:56Z",
        "data": {}
    }
}

Fields

KeyData typeDescription
versionStringAmazon EventBridge event version.
idStringAmazon EventBridge-generated UUID for an event.
detail-typeStringType schema for the detail of the event, which in this case is RETURN_PACKAGE_DELIVERY_FAILED.
sourceStringName of the partner event source in Amazon EventBridge. For details, see Subscribe to Events.
accountStringAWS account ID that hosts the partner event source.
timeStringISO 8601 timestamp that indicates when the event was published.
regionStringAWS region from which the event is published.
resourcesArray of stringsArray of identifiers for the resources that triggered the event, in key-value pair format. Each resource identifier is a string that starts with businessProduct/{businessProductId}/, followed by resource types (keys) and resource IDs (values) separated by slashes. For details about how to interpret resources, see Subscribe to Events.
detailObjectJSON object that contains details about the event. For details, see detail fields.

Detail fields

KeyData typeDescription
idempotencyKeyStringUnique identifier to detect duplicate events.
eventDescriptorStringEvent type that determines the default query.
resourcesArray of stringsArray of identifiers for the resources that triggered the event, in key-value pair format. Each resource identifier is a string that starts with businessProduct/{businessProductId}/, followed by resource types (keys) and resource IDs (values) separated by slashes. This field is the same value as resources at the top level.
eventIdStringUnique identifier for this event. This field is the same value as id at the top level.
apiVersionStringBuy with Prime API version associated with this event.
subscriptionIdStringUnique identifier for an event subscription.
eventTimeStringISO 8601 timestamp that indicates when the event was published. This field is the same value as time at the top level.
dataObjectJSON object that can contain API response data.

Handling the event

When you receive this event, you typically query the order to fetch more information about which products the shopper returned. For details, see Steps to Process Returns.

Related topics

Updated 4 days ago